November 4th, 2010
Job Title: Non – Voice Agents(OCR)
Location:Gandhinagar ,Baroda
Education:UG – Any Graduate – Any Specialization,PG – Any PG Course – Any Specialization
Name of the Company: Effective Teleservices Pvt Ltd.
Reference ID: NVA-Freshersplanet
Job Description:
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned
Take multiple Inbound chats with prospective business customers in designated market area to qualify leads and explain type of service or product offered
Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products
Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into computer database system
Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems
Prepare report on sales activities – Sales Tracker. Build strong relationships with Sales Coach and team members
Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
Act as a role model at all times, adhere to high ethical standards
Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
Be flexible in an environment by championing and embracing change
Follow all compliancy guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming and falsification of sales.
Education Criteria:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Desired Profile:
Candidates who are having passion to work in service industry with good communication skills written as well as verbal would be preferred.
Benefits
We offer Full/Part time job opportunities
Pick & Drop facilities
One time meal
Attendance Bonus
50,000 med claim
Subsidized club facility
Tuition re-imbursement
Attractive Incentives over and above the salary
About the Company:
Etech, Inc. (formerly Effective Teleservices, Inc.) has been a leading provider in business process solutions since 1997 and under our current corporate structure since 2003. Etech, Inc. provides superior performance and quality in all our inbound and outbound channels, chat support, as well as customer service and back office processes. We are a Tier One preferred provider for several Fortune 500 customers. We are a certified member of the National Minority Supplier Development Council (NMSDC) and a Texas Historically Underutilized Business (HUB). Our high standards for quality in the services we offer make Etech, Inc. the vendor of choice
Walkin@Gandhinagar Center
Date:Monday-Friday,Saturday 10 AM till 1PM.
Time:10 AM and 6 PM
Address:
1st Floor, IT Tower 4, Infocity,
Nr. Indroda Circle,
Gandhinagar-382009,
Gujarat-India.
Phone.No: 079 – 23213089,079 – 32999992,079 – 32946592,079 – 32995107
Walkin@Baroda Center
Date:Monday-Saturday
Time:10 AM and 6 PM
Address:
Ground & 1st Floor,
Vraj Complex,
Gorwa Main Road,
Baroda – 390004
Gujarat-India.
Phone.No: 0265 – 2281943,9375355169
Contact Person: Shyamal Vaishnav
Email Id: etiindia@etechinc.com
Note: Resumes without the Reference Id will be rejected.
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