Job Title:Customer Care Associate
Location:Navi Mumbai
Compensation:Rupees Less Than 50,000 – 1,50,000
Education:UG – B.Sc – Any Specialization,BBA-Management,B.Com-Commerce,PG -M.A – Any Specialization,M.Com – Commerce,M.Sc – Any Specialization
Name of the Company: Wipro BPO Solutions Ltd
No.Of.Openings: 5
Job Description:
Responsible for customer service turnaround within set time frames.
Maintain a record of processed case reference numbers for logistics.
Ensure accurate documentation of customer profiles.
Handle written customer correspondence on behalf of FP.
Communicate with operations staff on client issues, policy change etc.
Should be able to communicate effectively with clients (IFA's) based out of UK.
Passing the case to the relevant Q based on information given/missing.
Should be able to analyse customer requirements & process cases accordingly.
Call up the IFA's to get information about the applicant.
Desired Profile:
Degree or Diploma Level Minimum Qualification
6 months previous Business work experience minimum. Experience of BPO, UK customers, and working processes preferred.
Previous experience of using a computer within a work environment.
Graduate Freshers are also welcome
Transport boundary limits – Panvel to GTB nagar(Harbor line)
Kalyan – Sion ( Central Line)
Thane – Vashi( Harbor line)
Comfortable in working in shifts
Company Profile:
Wipro BPO Solutions Ltd is India's leading third party offshore BPO (Business Process Outsourcing) provider with a full spectrum of BPO services. The Company Headquarters are located in New Delhi, with six state-of-the-art facilities in Mumbai, Pune, Chennai & Kolkata and global offices in US, UK and Canada. Wipro BPO provides a broad range of services from customer relationship management, back office transaction processing to industry specific solutions. The key element of services delivery is an integrated approach towards providing increasing value over the entire course of our client relationships. This involves a phased approach towards process standardization, process optimization and process re-engineering.
Here is your chance to shift to much more secure shores that guarantee growth and stability.
Contact Details:
Executive Name:Meghna Kunnath
Address:
Wipro BPO Solutions Ltd
Wipro BPO, Tower7, 3rd Floor, Above CBD Belapur
Station, CBD Belpur, Navi Mumbai, Mumbai,
Maharahstra – 400706,INDIA
MUMBAI,Maharashtra,India 400001
Email Address:meghna.kunnath@wipro.com
Telephone: 91-22-30954793
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