HDFC Opportunities

Company Name : HDFC  Job Designation : Team Leader - Customer Service - Credit Cards Qualification : UG - Any Graduate - Any Specialization    PG - Post Graduation Not Required  Experience : 1-3 Years  Functional Area : ITES/BPO/KPO, Customer Service, Ops. Work Location Ahmedabad Responsibilities Managing a team of 10-15 Customer service Agents. Ensuring that the service / cross sell / upsell targets are met, standards are maintained. Ensuring high level of motivation in the team. Focus on service quality and resolution on customer queries. Ensuring compliance for all processes executed in the team. Data Analysis. Requirements Candidate must possess at least a Bachelor's Degree in any field. A minimum of 2 year(s) of working experience in Customer Service environment, preferably on phones or in the related field, is required for this position. Candidates with background in Credit Cards business would be preffered. Also Candidates with past experience in Customer servicing with telecom Companies and Banks or other Domestic./International BPO's with Team Management experience would be preffered. Full-Time positions available. Applicants should be Indian citizens or hold relevant residence status. About us: The Housing Development Finance Corporation Limited (HDFC) was amongst the first to receive an 'in principle' approval from the Reserve Bank of India (RBI) to set up a bank in the private sector, as part of the RBI's liberalisation of the Indian Banking Industry in 1994. The bank was incorporated in August 1994 in the name of 'HDFC Bank Limited', with its registered office in Mumbai, India. HDFC Bank commenced operations as a Scheduled Commercial Bank in January 1995.  HDFC Bank began operations in 1995 with a simple mission: to be a "World-class Indian Bank". We realised that only a single-minded focus on product quality and service excellence would help us get there. Today, we are proud to say that we are well on our way towards that goal. It is extremely gratifying that our efforts towards providing customer convenience have been appreciated both nationally and internationally. The last twelve years have been very fulfilling. We can of course wax eloquent about it in so many ways, but they say, figures don't lie, so we will let the figures do all the talking. They will give you a fair idea of how we have grown in the past few years . Apply Here :