Job Title:Associate – Technical Support
Location: Bangalore
Education: UG – Any Graduate – Any Specialization,PG – Any PG Course – Any Specialization
Name of the Company: Tesco Hindustan Service Center Private Limit
Job Description:
Purpose is to provide technical and procedural support to any tesco store in the UK and ROI using the tools and knowledge base available, within a specified average handle time and adhering to the quality frame work
VOICE PROCESS
Desired Profile:
To interact with store personnel working in the stores in UK through calls and resolve their queries related to any part of the store (Front End / ShopFloor / Backoffice)
The role is responsible for delivering an excellent standard of customer service to Tesco?s internal customers and uses their expertise to effectively troubleshoot issues raised during a call/ through mails exchanged.
To be aware about business and customer needs and offer accurate and comprehensive information in the mail/during a call.
To consistently exceed set daily and monthly targets on customer service, availability and any other agreed performance parameters.
Adhere to and comply with organization?s compliance policies and procedures pertaining to the process.
Updated copy of Resume
All Education documents (10th, 12th, Graduation Mark sheets and Convocation certificate)
Experience Letter (Offer letter, Pay slip and Relieving letter)
Photo Identity card ( driving License, PAN card) – (Mandatory)
Company Profile:
Set up in May 2004, Tesco HSC has achieved critical breakthroughs in the retail market. This has been achieved as we are well-equipped with unmatched talent, resources and infrastructure to solve some of the most complex and challenging problems in the retail industry. This has contributed to making Tesco HSC one of the most successful shared service centres in India.
Tesco Hindustan Service Centre (HSC) is the global services arm for Tesco worldwide. We function as the pulse of the Tesco group providing IT Business, Commercial and Finance services to Tesco operations globally.
Tesco HSC went live in May 2004, and is currently 4000 people strong. The centre is Tesco owned and run and shares the company values and customer focus. Our key focus areas are:
Tesco is the first major international retailer to have a fully-owned support centre in India. We are dedicated to making the Tesco experience better for over 60 million customers worldwide, simpler for over 470,000 employees and achieve cost-efficiencies
Walkin
Date:11th Sept 2010
Contact Details:
# 81 82, EPIP Area, Whitefield,
BANGALORE,Karnataka,India 560066
Email Address: madhuri.sedani@in.tesco.com
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