Job Title: Phone Banking Officer
Location:Mumbai
Education:UG – Any Graduate, PG – Any PG Course
Name of the Company: Development Credit Bank
Job Description:
Serve customers on any queries and provide information about the bank and bank products.
Deepen the existing customers.
Attempt to maintain 0% error rate.
Keep updating self on product knowledge from time to time.
Desired Profile:
Provide quality customer service on every call.
Not to abandon or drop any calls.
Aim to provide first contact resolution on every call.
Passionate, Committed individual, High on customer service, Professional phone etiquettes
Company Profile:
A new generation private sector bank, Development Credit Bank (DCB) is the preferred banking services provider across 80 state-of-the-art branches across 10 states and two union territories. The Bank has recently launched several value added initiatives and intends to become one of the country's preferred and profitable private sector banks, providing a comprehensive suite of "best in class" products for customers in Retail, SME and Corporate Banking market segments in chosen geographies.
DCB has deep roots in India since its inception in the 1930's. Its promoter the Aga Khan Fund for Economic Development (AKFED) holds over 23% stake. AKFED is an international development agency dedicated to promoting entrepreneurship and building economically sound enterprises in the developing world. It had co-promoted HDFC in India in the late seventies. AKFED operates as a network of affiliates comprising 90 separate project companies. Employing over 30,000 people, it reported annual revenues in excess of US$1.5 billion. The Fund is active in 16 countries in the developing world.
Email Address: mohitika.virmani@dcbl.com
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