August 27th, 2010
Job Title:Customer Care Executive
Location: Bangalore
Education: UG – Any Graduate – Any Specialization,PG – Any PG Course – Any Specialization
Name of the Company: Dell International Services
Job Description:
Provide First – level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.
Identify and provide input on unique or recurring customer problems.
Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell Solution Network feedback at all times.
Desired Profile:
Process: Technical Support / Sales/ Customer care (Voice process)
Shift: Rotational Shift
Key Skills:
Flawless Communication skills and Good Accounting and Financial Knowledge.
Qualification and Experience Required:
Bachelor Degree with 0-4 yrs of Exp (BE < 65%)
PG with 1+yrs of call centre experience
Undergraduates with 2yrs of Exp/ Undergraduates with 1yr of International Call Centre Exp
About the Company:
Dell is a Technology driven company with a unique Dell Direct model.Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the bestcustomer experience and competitive edge.
Contact Person:Chaitra
Email at:Chaitra_V_C@dell.com
Phone.No:+91-9620241752
Reference ID:Technical Support
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