Job Title: Helpdesk Technical Support
Location:Gurgaon
Education:UG – Any Graduate – Any Specialization,PG – Any PG Course – Any Specialization
Name of the Company: HCL Technologies
No. of Job Openings:150
Job Description:
Level-1 Technical Support to HCL's business clients.
He / She will be responsible to provide voice support to the clients and provide online technical resolution.
Incumbent should open for 24X7 operations
Desired Profile:
Basic technical knowledge of PCs
Basic Knowledge of MS Outlook troubleshooting, Internet and Networking
Basic technical knowledge of Operating systems like Windows XP
Experience in Helpdesk system (Remedy or Peregrine).
Good verbal and written communication skills
Willing to work for 24* 7 shifts
Company Profile:
HCL Technologies is a leading global IT services company, working with clients in the areas that impact and redefine the core of their businesses. Since its inception into the global landscape after its IPO in 1999, HCL focuses on 'transformational outsourcing', underlined by innovation and value creation, and offers integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and BPO. HCL leverages its extensive global offshore infrastructure and network of offices in 20 countries to provide holistic, multi-service delivery in key industry verticals including Financial Services, Manufacturing, Aerospace & Defense, Telecom, Retail & CPG, Life Sciences & Healthcare, Media & Entertainment, Travel, Transportation & Logistics, Automotive, Government, Energy & Utilities.
HCL takes pride in its philosophy of 'Employee First' which empowers our 54,216 transformers to create a real value for the customers. HCL Technologies, along with its subsidaries, had consolidated revenues of US$ 2.2 billion (Rs. 10,591 crores), as on 30th June 2009.
HCL is a $5 billion leading global Technology and IT Enterprise that comprises two companies listed in India – HCL Technologies & HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups, a pioneer of modern computing, and a global transformational enterprise today. Its range of offerings spans Product Engineering, Custom & Package Applications, BPO, IT Infrastructure Services, IT Hardware, Systems Integration, and distribution of ICT products across a wide range of focused industry verticals. The HCL team comprises over 60,000 professionals of diverse nationalities, who operate from 26 countries including over 500 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including leading IT and Technology firms.
Email Address: kapilsi@hcl.com
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