Job Title: Team Leader
Location:Gandhinagar,Baroda
Education:UG – Any Graduate – Any Specialization,PG – Any PG Course – Any Specialization
Name of the Company: Effective Teleservices Pvt Ltd.
Reference ID: TL-Freshersplanet
Job Description:
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Supervises the daily activity of Sales team consisting of Agents by monitoring, coaching and developing each team member to ensure call quality, sales techniques and compliancy guidelines are being met.
Acts as mentor for any Assistant Team Leader/Mentor as assigned.
Handles escalated disputes between agents.
Prepares composite reports from individual reports of subordinates, such as volume of sales, quality of calls, schedule adherence, and other pertinent data regarding the daily operation.
Issues written and oral instructions.
Issues written and oral warnings or reprimands for schedule adherence, Tardiness, call quality or any misconduct as outlined in employee handbook.
Responsible for periodic evaluations on all team members which is maintained in employee files in the HR department.
Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
Studies and standardizes procedures to improve efficiency of subordinates.
Maintains harmony among workers and resolves grievances by following the open line procedure as necessary.
Adjusts errors and complaints.
Build strong relationships with Team Leader, and team members.
Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
Act as a role model at all times, adhere to high ethical standards. Lead by Example
Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
Be flexible in an environment by championing and embracing change.
SUPERVISORY RESPONSIBILITIES:
Directly supervises approximately 18 FTE's on a Sales Campaign in the Operations Department and assists in the development of assigned ATL/Mentor.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and monitoring, coaching and developing employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Desired Profile:
Candidates who are having passion to work in service industry with Proven Team Leader Experience, good communication skills written as well as verbal would be preferred.
About the Company:
Etech, Inc. (formerly Effective Teleservices, Inc.) has been a leading provider in business process solutions since 1997 and under our current corporate structure since 2003. Etech, Inc. provides superior performance and quality in all our inbound and outbound channels, chat support, as well as customer service and back office processes. We are a Tier One preferred provider for several Fortune 500 customers. We are a certified member of the National Minority Supplier Development Council (NMSDC) and a Texas Historically Underutilized Business (HUB). Our high standards for quality in the services we offer make Etech, Inc. the vendor of choice
Walkin@Gandhinagar Center
Date:Monday-Friday,Saturday 10 AM till 1PM.
Time:10 AM and 6 PM
Address:
Effective Teleservices Pvt Ltd.
1st Floor, IT Tower 4, Infocity,
Nr. Indroda Circle,
Gandhinagar-382009,
Gujarat-India.
Phone.No: 079 – 23213089,079 – 32999992,079 – 32946592,079 – 32995107
Walkin@Baroda Center
Date:Monday-Saturday
Time:10 AM and 6 PM
Address:
Ground & 1st Floor,
Vraj Complex,
Gorwa Main Road,
Baroda – 390004
Gujarat-India.
Phone.No: 0265 – 2281943,9375355169
Contact Person: Shyamal Vaishnav
Email Id: etiindia@etechinc.com
Note: Resumes without the Reference Id will be rejected.
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