Monday, November 8, 2010

Walkins For Non – Voice Agents In Effective Teleservices Pvt Ltd.


November 4th, 2010

Effective-TeleservicesExperience: Freshers

Job Title: Non – Voice Agents(OCR)

Location:Gandhinagar ,Baroda

Education:UG – Any Graduate – Any Specialization,PG – Any PG Course – Any Specialization

Name of the Company: Effective Teleservices Pvt Ltd.

Reference ID: NVA-Freshersplanet

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned

Take multiple Inbound chats with prospective business customers in designated market area to qualify leads and explain type of service or product offered

Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products

Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into computer database system

Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems

Prepare report on sales activities – Sales Tracker. Build strong relationships with Sales Coach and team members

Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.

Act as a role model at all times, adhere to high ethical standards

Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development

Be flexible in an environment by championing and embracing change

Follow all compliancy guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming and falsification of sales.

Education Criteria:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence.

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Desired Profile:

Candidates who are having passion to work in service industry with good communication skills written as well as verbal would be preferred.

Benefits

We offer Full/Part time job opportunities

Pick & Drop facilities

One time meal

Attendance Bonus

50,000 med claim

Subsidized club facility

Tuition re-imbursement

Attractive Incentives over and above the salary

About the Company:

Etech, Inc. (formerly Effective Teleservices, Inc.) has been a leading provider in business process solutions since 1997 and under our current corporate structure since 2003. Etech, Inc. provides superior performance and quality in all our inbound and outbound channels, chat support, as well as customer service and back office processes. We are a Tier One preferred provider for several Fortune 500 customers. We are a certified member of the National Minority Supplier Development Council (NMSDC) and a Texas Historically Underutilized Business (HUB). Our high standards for quality in the services we offer make Etech, Inc. the vendor of choice

Walkin@Gandhinagar Center

Date:Monday-Friday,Saturday 10 AM till 1PM.

Time:10 AM and 6 PM

Address:

1st Floor, IT Tower 4, Infocity,

Nr. Indroda Circle,

Gandhinagar-382009,

Gujarat-India.

Phone.No: 079 – 23213089,079 – 32999992,079 – 32946592,079 – 32995107

Walkin@Baroda Center

Date:Monday-Saturday

Time:10 AM and 6 PM

Address:

Ground & 1st Floor,

Vraj Complex,

Gorwa Main Road,

Baroda – 390004

Gujarat-India.

Phone.No: 0265 – 2281943,9375355169

Contact Person: Shyamal Vaishnav

Email Id: etiindia@etechinc.com

Note: Resumes without the Reference Id will be rejected.


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