Akamai

Akamai is the leading global service provider for accelerating content and business processes online. Akamai has transformed the Internet from a chaotic network into a predictable, scalable, and secure business platform. Akamai routinely handles 15% of total Internet traffic. The company has created the world's largest and most widely used on-demand distributed computing platform, with more than 14,000 servers in 1,100 networks in 65+ countries.  1,726 organizations have formed trusted relationships with Akamai, improving revenue and reducing costs by maximizing the performance of their online businesses. Akamai's customers include 6 of the top 10 companies from the DJIA, 6 of the top 10 agencies on the Keynote Government 40 index, and many Fortune 500 companies. In India, Akamai's customers include Rediff.com, Sify.com, NDTV, FabMall, Indiatimes, amongst others. The company's strong partner ecosystem includes IBM and EDS, as well as Web-hosting companies, systems integrators, Web developers, software and hardware vendors, and network providers.  Headquartered in Cambridge, Massachusetts, Akamai's industry-leading services, matched with world-class customer care, are used by hundreds of today's most successful enterprises and government agencies around the globe. In India, Akamai's office is located in Bangalore.

Designation	Opening for Freshers - Associate Technical Solutions Engineer - 2 Opening(s)
Job Description	About Akamai  Akamai provides market-leading managed services for powering rich media, dynamic transactions, and enterprise applications online. Having pioneered the content delivery market one decade ago, Akamai's services have been adopted by the world's most recognized brands across diverse industries. Since its start in 1998, Akamai has grown from a research "big idea" into one of the world's most successful technology companies, with 2008 revenue of more than $790 million, consistent profitability, and inclusion as a NASDAQ 100 company. With more than 1,600 employees in locations around the globe, Akamai is committed to innovation in technology and service. Akamai has transformed the Internet into a more viable place to inform, entertain, advertise, interact, and collaborate. Akamai - Powering a Better Internet. Responsibilities: About the Team  Global Customer Care is responsible for helping customers fix any Akamai service that is broken. The team is 24x7. Customers that invest in Akamai's high value services look for ~100% uptime and Customer Care is tasked with delivering the service levels Akamai's customers expect. About the Job  As an Akamai Technical Support Consultant you will be an integral member of a team responsible for quickly resolving highly technical, complex issues. You will be critical in maintaining the trust of our customers (which include many Fortune 500 corporations and government agencies). You will work with our customers' technical operations teams to define the issue, resolve it, or lead a cross-functional team to resolve it. This is not your typical technical support position. You will be intimately involved in all technical aspects of Akamai's products and services and be critical to our customer relationships. You will work closely with the rest of the support team and engineering to share knowledge, deliver the best possible service for our customers, and improve Akamai by developing ideas based on customer feedback. In addition you may be assigned a set of Strategic Accounts to manage their technical requirements. We are looking for people who are:  * Great problem solvers and can resolve complex, highly technical issues (sometimes under time pressure)  * Creative and able to "think-outside-of-the-box" since you will often need to propose and implement new solutions for customers  * Excellent communicators who can disseminate information in a clear and correct manner to both business and technical audiences  * Capable of handling multiple issues and tasks
Desired Profile	Responsibilities  * Clearly communicate with customers via telephone, email, and occasional face-to-face contact to ensure that you understand the issue and they understand the resolution.  * Work independently with our customers' technical teams on both pre- and post- sales technical issues. The investigation of technical issues may involve complex data analysis from Akamai's distributed network and an in-depth examination of the interaction between Akamai and the customer's origin infrastructure.  * Work closely with and manage issue-specific cross-functional teams composed of Engineering, Operations, Sales, Professional Services, and Account Management representatives.  * Integrate customer sites onto the Akamai network by gathering customer requirements and writing a customer specific XML configuration file.  * Assume a technical account management role for designated named accounts or strategic customers by analyzing existing technical issues and proposing solutions for the customer.  * Manage custom support of special high-profile network events.  * Define requirements and/or code tools in order to automate troubleshooting tasks.  * Develop methods and best practices for delivering outstanding service.  * Subject Matter Expert of multiple product/services and work with engineering to ensure that new Akamai services can be supported as part of the New Product Introduction (NPI) process.  * Define, coordinate, and prioritize customer feedback and ideas into engineering requirements for future enhancements to Akamai's services. Work closely with Engineering and Product Management to implement these enhancements.  * Take role of Technical/Business Escalation Lead when required.   Qualifications: Basic Qualifications  * Education: Bachelor's Degree in Computer Science/Engineering, Management Information Sciences (MIS), or relevant engineering/science fields.     Please send me your profile at the earliest. If shortlisted you will be called for an interview on 6th Sep 10.     Thanks & Regards Akamai - HR Team
Experience	0 Years
Industry Type	IT-Software/ Software Services
Role	Tech Support Engnr
Functional Area	Client Server
Education	UG - B.Tech/B.E. - Computers  PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location	Bengaluru/Bangalore
Keywords	DNS, DHCP, TSP / IP, Internet technologies, Networking
Contact	Akamai Technologies
Website	http://www.akamai.com
Job Posted	01 Sep

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